Frequently Asked Questions (FAQ's)

FAQ's

🔹 GENERAL & INTRO TO AI

1. What is AI4AgedCare?
   AI4AgedCare provides custom AI systems and consulting tailored for aged care, home care, and community service providers.
   
   

2. What is a custom LLM?
   A custom LLM (Large Language Model) is an AI trained on your internal documents, policies, and industry-specific language to give highly accurate and relevant answers.
   
   

3. How is this different from ChatGPT or other generic AI tools?
   We build and train models specifically for your organisation, with your terminology, policies, and procedures—making it far more accurate and relevant.
   
   

4. Is AI safe to use in aged care?
   Yes. When implemented responsibly, AI can enhance compliance, reduce errors, and assist staff—without replacing the human touch that’s vital to care.
   
   

5. Does AI replace jobs?
   No. Our systems support staff by automating repetitive tasks, freeing them to focus on client care and high-value responsibilities.
   
   

🔹 USE CASES & BENEFITS

6. What can your AI systems do?
   Answer internal questions, automate HR, handle phone calls, generate marketing content, analyse data, assist with compliance, and more.
   
   

7. What kind of aged care organisations do you work with?
   Residential aged care, home care providers, community transport services, NDIS organisations, and local government-funded care services.
   
   

8. Can this help us with compliance and policy reviews?
   Yes. Our systems can read through your policies, align them with current legislation, and flag any gaps or required changes.
   
   

9. Can AI help reduce staff turnover?
   Absolutely. Automating repetitive work and improving staff support leads to higher job satisfaction and lower burnout.
   
   

10. Will our clients notice any change?
    Yes—in a good way. Faster responses, fewer delays, and smoother communication all improve client experience.
    
    

🔹 IMPLEMENTATION & CUSTOMISATION

11. How long does it take to get started?
    Most systems can be implemented within 2–6 weeks, depending on your data and goals.
    
    

12. Do we need to be ‘tech experts’ to use it?
    No. We design everything to be staff-friendly, with minimal training required.
    
    

13. Can you customise the AI for our exact needs?
    Yes. We train your AI on your documents, use cases, and preferred workflows.
    
    

14. What if we don't have much documentation?
    We can help you build a baseline knowledge set or start small and expand over time.
    
    

15. Can you integrate with our current systems?
    In most cases, yes. We can integrate with Microsoft 365, Google Workspace, SharePoint, CRMs, and other common platforms.
    
    

🔹 DATA SECURITY & PRIVACY

16. Is our data safe?
    Yes. We follow best practices in encryption, privacy compliance, and data governance. Your data is never shared or resold.
    
    

17. Where is the AI hosted?
    We offer flexible hosting: secure cloud, on-premise, or hybrid—depending on your preferences and risk profile.
    
    

18. Can we control who accesses the AI?
    Yes. You control access levels, user permissions, and data visibility.
    
    

19. Do your systems comply with Australian privacy laws?
    Yes. Everything we build is designed to comply with the Australian Privacy Principles (APPs) and other relevant standards.
    
    

20. Will our staff data be used to train outside systems?
    No. Your data is used only for your models. We never send it to public AI systems.
    
    

🔹 ROI & RESULTS

21. How quickly will we see results?
    Many clients report ROI within 3 months, including measurable time savings and increased output quality.
    
    

22. What kind of ROI should we expect?
    Labour savings of 10–30%, faster response times, reduced turnover, and better staff satisfaction.
    
    

23. Do you offer a trial or pilot program?
    Yes. We can run a limited proof-of-concept to demonstrate impact before full deployment.
    
    

24. Can you help us calculate potential ROI?
    Yes. We offer AI ROI estimations as part of our roadmap and strategy sessions.
    
    

25. Is there funding available for this?
    Some clients access innovation or workforce development grants. We can help you explore eligibility.
    
    

🔹 SUPPORT & SERVICES

26. Do you provide training?
    Yes. We offer hands-on training, AI workshops, and ongoing coaching for staff and executives.
    
    

27. What kind of support do you offer?
    We provide phone, email, and scheduled support, along with regular check-ins to ensure success.
    
    

28. Can you update or retrain our AI later?
    Absolutely. Your AI grows with you. We offer updates, retraining, and continuous improvement.
    
    

29. What if we already use other software?
    No problem. Our systems can work alongside or integrate with your existing tools.
    
    

30. How do we get started?
    Simple—book a discovery call, and we’ll walk you through your options, timeframe, and potential value.
    
    

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